9th Circuit: Dominos Pizza Websites Must Comply With ADA

After Guillermo Robles, a blind patron was unable to order a customized pizza online from a nearby Dominos Pizza using screen reading software, he filed suit in a Los Angeles federal court seeking damages and injunctive relief for Domino’s failure to “design, construct, maintain, and operate its [website and app] to be fully accessible to and independently usable by Mr. Robles and other blind or visually impaired people” as required by the Americans with Disabilities Act (ADA).

While Dominos was able to get the District Court to dismiss the complaint, the 9th Circuit reversed holding that Domino’s website and related apps needed to comply with the ADA, as it applies to services of public accommodation and not just services in a place of public accommodation.

On remand, the 9th Circuit explained the district court could mandate compliance with Web Content Accessibility Guidelines (WCAG) 2.0 as an equitable remedy if, after
discovery, the website, and app fail to satisfy the ADA.

The opinion is below.

See also CLBR 303: ADA and Website Accessibility.


10/7/2019 UPDATE:  The Supreme Court denied Domino’s petition for review.


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